Research Design Connection: Trust and Information Sources
Designers are regularly asked to create objects and spaces that may help build trust among users. Research indicates that encouraging trust via design faces new challenges. Kushlev and Proulx report that, “Using data from a large nationally representative survey (World Values Survey: Wave 6), we found that the more people relied on their mobile phones for information, the less they trusted strangers, neighbors and people from other religions and nationalities. In contrast, obtaining information through any other method – including TV, radio, newspapers, and even the Internet more broadly – predicted higher trust in those groups. Mobile information had no bearing on how much people trusted close others, such as their family.” Kostadin Kushlev and Jason Proulx. 2016. “The Social Costs of Ubiquitous Information: Consuming Information on Mobile Phones Is Associated with Lower Trust.” PLoS ONE, vol. 11, no. 9. Sally Augustin, PhD, a cognitive scientist, is the editor of …
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