Teknion Explores the Evolution of Workplace Communication
Near the end of 2020, Teknion began researching the changing face of business communications in light of the behavioral shifts brought on by the pandemic. They surveyed 1,000 participants representing multiple industries and job functions, and were able to glean valuable insights into the new ways we relate to – and communicate with – our coworkers. “The pandemic has changed the way we communicate, and text messaging, in all of its formats, is a legitimate type of business communication now,” said Steve Delfino, vice president, corporate marketing and product management at Teknion. Indeed, while email remains the predominant method of sharing information, over 70% of respondents reported increasing communications using text messaging as well as email. Texting may seem impersonal, but Delfino noted that it actually helped foster camaraderie at the height of the pandemic. “We were productive out of the office, but the way we were interacting was very …
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