The Waiting Game: Steelcase Presents Research on a New Way to Design Waiting Rooms
When people invest effort in their own wellbeing and that of their loved ones, it’s a big time commitment at every step of the process. Patients often wait months for a doctor’s appointment, days to receive information, several minutes or even hours to see a care provider on the appointment day, and sometimes even more frustrating amounts of time to learn a diagnosis. Unfortunately, waiting is simply part of the game and often unavoidable. But the good news is that designers can shape the healthcare waiting experience into something less annoying and more manageable. Steelcase Health has been working on new research into how well-designed transition spaces can help guide positive waiting experiences and patients’ overall perception of the quality of care they’re receiving – a metric today’s healthcare organizations can’t ignore. “Waiting rooms, at their worst, can look and feel like holding pens, designed to seat the most patients …
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