New workplace project by Elkus Manfredi Architects: Charles River Associates, NYC

The urban industrial loft aesthetic of CRA’s New York City office captures the essence of Manhattan with polished concrete, bronze finishes, interior glass walls, and a moody palette of blues and purples. Oversized windows maximize the extraordinary views, bringing the city into the space.
The reception area is immediately adjacent to three conference rooms. Designers created a welcoming, generous reception space that does not acoustically overpower the conference rooms or interfere with their confidentiality imperatives.
Photo Credit for all images © Andrew Bordwin

Working closely with the CEO and employees of international consulting firm Charles River Associates, Elkus Manfredi Architects has transformed the company’s headquarters and four additional offices to express the firm’s culture, support the performance of its exceptional staff, and attract the world’s top talent

Views to the city take center stage in the reception area, which features sleek, sophisticated white leather seating and a classic oriental rug custom-dyed blue to balance the space’s concrete and glass aesthetic with softness, while the wood back of the sofa offers a warm element.

Charles River Associates
1411 Broadway
25th and 35th floor
New York, NY

27,500 square feet on two floors

Summer 2017

Reception: 1
Offices: 42
Workstations: 74
Bench Seats: 24
Phone Rooms: 3
Game Room: 2
Team Rooms: (16) 3-6-person
Conference Rooms: (2) 6-person, (1) 10-person (3) 14-person
Training Room: (1) 44-person
Open Collaboration Area: (2) 8-person
Great Room Café: 2
Copy/Print Room: 4

Project Overview

The design of CRA’s New York office involved renovation of two floors at 1411 Broadway, a high-rise office building in the garment district. The project relocates the CRA New York team from its previous dark and overcrowded office space into a light-filled workspace designed specifically for CRA’s workstyle. The central design inspiration was the location in the heart of Manhattan. While parallel in metrics to the Boston, Washington DC, Chicago, and Oakland offices, the New York office is designed to reflect the specific New York team culture, facilitate the merging of teams, maximize knowledge-sharing, and support staff revitalization through the workday.

The 35th-floor space fills the high-rise’s full floor plate and includes 15,750 square feet of usable space, while the 25th floor’s area is slightly smaller, covering about three-quarters of the floor plate.

The charge was to design two floors of technology-infused work environments, based on the company’s customized space metrics,  which create a distinctive, sophisticated, and inspiring atmosphere. The design for the 35th floor also supports the incorporation of CRA’s Marakon consulting team, previously working on a different floor, within the larger CRA New York team.

Textured glass walls for the conference rooms that face the reception area introduce more daylight into the meeting spaces while providing visual and acoustical privacy for the events within, made possible by the glass’s semi-opaque and sound-diminishing qualities.

Design Challenges

  • Create an inviting, sophisticated, inspiring work environment that reflects the individual characteristics of the location.
  • Understand the unique culture of CRA and design a space that drives cross-fertilization of ideas while supporting heads-down work.
  • Encourage interaction and maximize knowledge-sharing among employees with open communal spaces and private workspaces that also feel accessible.
  • Accommodate different work processes among multiple generations of workers.
  • Move to reduced-size and single-size offices and workstations to increase collaboration and community spaces while achieving high-density real estate efficiencies.
  • Create a design aesthetic that will stand the test of time.
Daylight-filled private offices offer airy city views, ergonomic sit-to-stand desks, and individual meeting tables.

Design Solutions

  • An urban industrial loft aesthetic captures the essence of New York City, featuring polished concrete, exposed ceilings, dark bronze finishes, interior glass walls, and a palette of soft neutrals, punctuated by pops of blue and purple. The palette was selected by the CRA team through an extensive engagement process exploring a wide range of design options.
  • Circulation spaces feature polished concrete floors; the workstation spaces are carpeted in a neutral grey for a smooth visual transition from the concrete.
  • Efficient use of real estate was important. The reception area is immediately adjacent to three conference rooms, so it was important that it would not acoustically overpower the conference rooms. Using a semi-opaque, sound-diminishing textured glass for the conference room walls that faces reception, the design allows light into the meeting spaces while also providing visual and acoustical privacy.
  • The reception area features a classic Oriental rug custom over-dyed blue to balance the space’s concrete and glass aesthetic with a touch of softness.
  • Merging of CRA and its acquired Marakon team within the new 35th-floor workplace was also critical. The Elkus Manfredi team designed an open team workspace, defined spatially by its exposed industrial ceiling, with adjacent collaboration areas, and a game room that reflects the energy and work style of the Marakon team. This team space is set cohesively within the new office, creating a unified whole.
  • The reception area’s spatial planning leverages magnificent views to lower Manhattan and the Hudson River, while team rooms, individual offices, collaboration spaces, and workstations make the most of tall windows and energizing city views for the whole CRA team.
  • Bright pops of color energize the workplace with back-painted laminated glass in blue and purple.
  • Great Room cafés on both floors are intentionally distinct from the workspaces, providing staff with a refreshing change of environment. With dramatic views, sophisticated lighting, café tables, and a riveting reflective purple glass end-wall, it is space for recharging, eating, and casual connection with colleagues.


Eight five-person team rooms, two eight-person conference rooms, a 14-person boardroom, and a 44-person training room provide a multitude of options for collaborative work.

Project Team
Interior Architecture: Elkus Manfredi Architects
Workplace Strategy: Elkus Manfredi Architects
General Contractor: ICON
MEP/FP Engineer: Robert Derector Associates
Lighting Design: HDLC

Open team workspaces, with ergonomic sit-to-stand desks and adjacent collaboration areas, are defined spatially by an industrial ceiling. While the workplace was created before the COVID-19 pandemic, the firm is taking all precautions to accommodate for its employees’ safe return to the office.

Project Background

Elkus Manfredi Architects’ work with CRA began in 2013 when CRA’s CEO Paul Maleh –who deeply understands the impact of a great workspace on staff performance and satisfactionselected the firm to create CRA workplaces that would attract and retain the world’s best intellectual talent. Instead of following the trend, Maleh asked for a balance of private spaces for the focused, head-down work that CRA consultants are largely engaged in, while also creating inviting and inspiring gathering areas for collaboration, spontaneous interaction, refreshment, and relaxation that is equally crucial to peak staff performance.

Beginning with the design of CRA’s Boston headquarters, Elkus Manfredi has now completed design of CRA offices in New York, Washington, DC, Chicago, and Oakland, CA. In addition, the firm has designed a two-floor expansion of the Boston office. Each project incorporates the company’s workplace metrics while creating a distinct aesthetic to reflect the cultural character and geographic location of each office. While the workplaces were created before the COVID-19 pandemic, CRA has been able to adapt each design to accommodate for its employees’ safe return to the office. The firm is taking all precautions at its locations to maintain the health and wellness of its workforce.

Great Room cafés on both floors are intentionally distinct from workspaces to provide staff with a refreshing change of environment.
With dramatic views, sophisticated lighting, café tables, and a riveting reflective purple glass end-wall, the café provides staff with an ideal place for recharging.

About Charles River Associates

Charles River Associates is a leading global consulting firm offering economic, financial, and strategic expertise to law firms, corporations, accounting firms, and governments around the world. CRA’s corporate headquarters are in Boston; there are 11 more offices across North America and eight international offices. Expert at complex issues with exceptional strength in analytics, CRA provides litigation and regulatory support, business strategy and planning, market and demand forecasting, policy analysis, and risk management consulting.   @News_CRA

About Elkus Manfredi Architects

Elkus Manfredi Architects is a full-service international design practice focused on architecture, master planning, urban design, historic preservation and interior architecture. Its diverse portfolio of work includes planning and design for environments of work, living, learning, play, and innovation. The firm has a legacy of design excellence and is recognized worldwide for its work in mixed-use place-making that fosters community, connection, sustainability and strategic workplace solutions.    @ElkusManfredi