Formerly considered a back-office operation for taking customer complaints, with equally overlooked office décor, today’s contact centers command attention from the C-suite down. As organizations recognize the value of customer loyalty, they acknowledge the significance of those connections made between employees and their customers.Knoll spoke with designers, clients and real estate specialists to identify emerging trends that affect the design and planning of contact centers and learn the requirements of their occupants.
ALSO: CHECKLIST FOR PLANNING A CONTACT CENTER