Arcadia and Encore are pleased to announce the promotion of several team members within the Client Services department following the recent retirement of their long-time Client Services Director.
Ana Ortiz, a 14-year veteran of the company, has been appointed as the new Director of Client Services and Order Processing. Beginning her career in the engineering department after receiving an Associate’s Degree in Interior Design, she subsequently held roles in both Order Processing and Client Services, and was most recently promoted to Arcadia Project Manager. This well-rounded scope of both product knowledge and client services expertise positions her strongly to lead both departments and successfully facilitate the company’s strategic goals while enhancing the overall customer experience.
Jonathan Truesdale will take over Ana’s previous role as Project Manager for the Arcadia brand, transitioning from his prior position as Client Services Manager. In this new role, he will draw upon his 10+ years of experience with the company to oversee all large projects and bids while working closely with Arcadia sales representatives to develop and maintain key partnerships with dealers and provide dedicated, personalized service.
The Client Services Manager position will be filled by Gabriel Muniz, a 5-year member of the Client Services team. With over 25-years of cumulative experience in the commercial furnishings industry, Gabe comes well-equipped to manage the day-to-day operations of the department and guide the development of strategies and programs to satisfy evolving client needs.
“These recent promotions are well-deserved, with Ana, Jonathan and Gabe all being integral to the ongoing growth and success of our Client Services team,” says Casey Journigan, Arcadia/Encore President. “We’re excited to see them succeed in their new roles, and for the company to continue to benefit from the unique skills and perspectives each of them brings to the table.”
Celebrating over forty years in business, Arcadia is driven by sophisticated and signature product designs, specializing in public seating areas, collaborative and meeting spaces, as well as training rooms, lunch lounges and more. With broad manufacturing capabilities, the company remains responsive to ever-changing requirements and can modify standard products or develop custom solutions as needed.
Launched in 1999 and celebrating its twentieth anniversary, Encore offers a stylish product mix with a focus on outstanding comfort, enduring quality and endless flexibility to appeal to a broad audience. Along with its comprehensive product offering, Encore succeeds with a responsive approach to customer service and commitment to exceed expectations at every turn.
For more information, contact Caitlin McHenry at 800.585.5957 or caitlinm@arcadiacontract.com.
www.arcadiacontract.com | www.encoreseating.com