Media Category: 2017.1030

Touchpoints are opportunities to learn about the client’s people, how they work and toward what ends they are working. The touchpoints concept comes from This Is Service Design Thinking: Basics, Tools, Cases, published by Wiley in 2011. Photo: Gensler

Closing the knowledge gap to design workplaces where people do their best work involves listening, bedside manner, one-on-one interactions, design thinking. Photo: Gensler

Unique, intangible factors exist within the ecosystem of the client’s organization, and designers find them through connecting with people. Photo: Gensler

Listening, understanding and empathy voids comparisons between projects, revealing workers’ needs and how they genuinely feel. Photo: Gensler

Gensler’s Dallas office is among this global firm’s 44 locations. Founded in 1965, Gensler employs more than 5,000 design professionals. Image: Gensler

Mike McKeown, Strategy Director, Gensler’s Dallas office. Photo: Gensler

Christina Donaldson, Design Strategist, Gensler’s Dallas office. Photo: Gensler

Before and after the redesign of the 6th floor of the Gensler offices, Houston.