Concurrents – Environmental Psychology: Policies vs Practices
I was recently talking to some people and the topic of policies for future workplace design and use came up – which in this case meant telework policies. However, during the conversation I was motivated to say that practices, and peoples’ perceptions of those practices will have a more significant impact on employee wellbeing and performance than policies will. Policies are necessary for legal and institution-wide communication reasons, so I certainly understand why they must exist. But research shows that the ways employees think and behave are more closely related to practices than to official policies. Employees are particularly likely to be more significantly influenced by practices tied to physical environments than they are by related policies. Policies are relatively easy to create, and revamp. A decision by company leaders, a few keystrokes here and voilà new policies exist, and the documents are free to move through the organization. Practices …
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