Concurrents – Environmental Psychology: Designing for All

by Sally Augustin, Ph.D. | October 16th, 2017

I’ve just returned from vacation on a United Airlines flight where my legs were literally too long for my seat. For those of you I haven’t met: it’s probably helpful for you to know that I’m tall, with 36-inch inseams. There are a lot of people around on the planet who have longer legs than I do, and the fact that United doesn’t seem to be acting in a way that indicates concern about any of our basic physical safety (and the safety of others on the plane, because we must sit in our seats at an angle with our feet in the aisle) is pretty stunning. Us tall folks are also not comfortable, and that isn’t good for our mood or interest in flying on future United flights. The response of my United cabin crew, when the fact that the seats on their airplane were inappropriately spaced, was brought …