More ROI at POI
What does the post-pandemic “new normal” look like? There has been a surfeit of-return-to-the-office stories, but they have been told, for the most part, by commercial real estate giants who provide an overall, 30,000-foot view based on their leasing data. Here, however, is a Ground Zero case study told from a “boots-on-the-ground” granular perspective of how the new office is configured. POI, with seven Ontario locations (Barrie, Kitchener, London, Sault Ste. Marie, Toronto, Vaughan, Windsor) and 170 staff, is Canada’s largest Steelcase dealer and indeed largest interior solutions and services provider, with flooring, audio-visual, architectural walls, project management, and relocation and decommissioning services as well as contract furniture divisions. The firm reps over 200 manufacturers. In September 2021, POI closed its former 30,000-square-foot Toronto-area showroom and office and built LivingLAB, only half the size of their previous digs thanks to their hybridized workforce. Not a showroom in the traditional sense, …
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