A Modern Jet Set at Oslo Airport, designed by Nordic
It would be nice to go back to a time when air travel of any kind was a privilege and a luxury, and passengers were treated in that respect. During the past few decades, as air travel became both more affordable and a necessary evil for people around the globe, the airline consumer experience has steadily deteriorated. Airlines have been able to take advantage of consumers with everything from pricing to policy standards. But, the air travel industry is officially in the hot seat (we’re looking at you, United!). Travelers are calling for more transparency in pricing and higher quality care and attention to customer experience. The relationship between airlines and airports is a complicated landscape as well. Who is at the mercy of whom? Both entities play a large part in how people get from A to B. Gorgeous airport design and architecture is, of course, relatively easy to …
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