Business Resilience – Design Thinking – Disruptions

“To succeed consistently, [we] need to be skilled not just in choosing, training and motivating the right people for the right job, but in choosing, building and preparing the right organization for the job as well.” Clayton Christensen, The Innovators Dilemma When Clayton Christensen wrote “The Innovator’s Dilemma” in 1997, he wasn’t talking about natural disasters like hurricanes, fires, floods or earthquakes. And he wasn’t talking about man-made disasters like political, social or economic events that create panic, chaos and crisis, either. No, he was talking about disruptive innovations like emerging technologies, new business models and external competition. He was talking about the forces that rapidly create new opportunities or cause businesses to fail. He was talking about resilience. As a strategic thinker, I can’t help but see the connection between the volatile events we are facing today and the business disruptions Christensen prophesied 20 years ago. It’s been a …